Refund policy

Returns & Refunds Policy

Last updated: October 2026

Your satisfaction matters

We want you to be happy with your artwork. If something isn't right, we'll do our best to help.

Whether you've changed your mind or your print has arrived with an issue, here's how our returns and refunds work.

Changed your mind? No problem.

We offer a 14-day return period worldwide, so you can change your mind and return your artwork within 14 calendar days of receiving it.

To start a return, simply email us at fantomengine@gmail.com within 14 days of delivery, including your order number and a clear statement that you'd like to return your purchase.

Once you've notified us, you have a further 14 days to send the artwork back.

For change-of-mind returns, customers are responsible for the direct cost of return shipping. Please contact us before sending anything back. We'll let you know the best way to proceed with your return.

We'll refund the original standard delivery costs where required by law. Any additional costs resulting from choosing a more expensive delivery method are not refundable.

Refunds will be issued to the original payment method within the applicable legal timeframe. Where permitted by law, we may wait until we've received the returned artwork or you've provided evidence that it has been sent back, whichever happens first.

This 14-day policy is our standard worldwide return offer. Where local consumer law provides more favourable rights or longer periods, those rights will always apply.

Something wrong with your print?

If your print arrives damaged, defective or different from what you ordered, we'll work with you to put things right.

Please email fantomengine@gmail.com with:

Your order number.
A brief description of the issue.
Clear photographs of the print and its packaging, where relevant.

We'll investigate and, depending on the circumstances and applicable consumer law, arrange a replacement, price reduction or refund.

You won't be charged return shipping costs for confirmed defects or incorrect items where a return is necessary to resolve the issue.

Please contact us as soon as reasonably possible after discovering a problem. This helps us investigate and resolve it quickly, without affecting your statutory rights.

Cancelling an order

Prints go into production soon after you order. To cancel, email fantomengine@gmail.com with your order number as soon as possible. If production hasn't started, we'll cancel and refund you in full. Once production has started, the order can't be cancelled, but your 14-day right to withdraw still applies.