Shipping policy

Shipping Policy

Last updated: October 2026

Worldwide shipping, made closer to you

We ship worldwide, bringing our artwork to customers across the globe.

All our prints are made to order using Gelato, our print-on-demand partner. Gelato's global network allows us to produce high-quality prints as close as possible to your delivery address, helping reduce shipping distances and delivery times.

Production takes place locally whenever possible. Depending on the product, destination and production capacity, some orders may be printed in another country.

Production & delivery times

Every print is made especially for you. Please allow some time for production before your order is shipped.

Estimated delivery times are displayed at checkout and depend on your destination, the product and the shipping method selected.

These estimates are indicative and can change. Occasionally, production or shipping may take longer than expected. If a delay affects your order, please get in touch and we'll do our best to help.

Shipping costs

Shipping costs are calculated at checkout based on your delivery address, the products in your order and the available shipping options.

You'll always see the applicable shipping costs before completing your purchase.

Where we ship

We offer worldwide shipping to over 200 countries and regions, subject to product and destination availability.

Thanks to Gelato's global production network, your artwork can often be printed in the same country as its destination. For locations without suitable local production, international shipping may be used.

Customs & import duties

Most orders are fulfilled locally, helping avoid unnecessary international shipping and customs charges.

For economy shipping, Gelato provides delivery with duties paid (DDP) to destinations within the EU, UK, US, Canada, Australia, New Zealand and Singapore. This means no additional customs fees should be charged to the customer for these deliveries.

For other international shipping routes, customs duties or import charges may apply, depending on the shipping origin, destination and local regulations. Where applicable, these charges are the customer's responsibility unless otherwise stated at checkout.

Tracking your order

We'll send you a shipping confirmation with tracking information as soon as it becomes available.

Tracking may take a little time to become active after dispatch. If your tracking information hasn't updated for several days or your order appears to be delayed, please contact us. We'll be happy to help.

Incorrect delivery addresses

Please double-check your shipping address before completing your order.

If you notice an error, contact us as soon as possible at fantomengine@gmail.com. We'll do our best to help, although changes may not be possible once your order has entered production.

If an order cannot be delivered because of an incorrect or incomplete address, please contact us so we can look into the available options.

Something wrong with your order?

We want your artwork to arrive in excellent condition. If your print arrives damaged, defective or different from what you ordered, please email us at fantomengine@gmail.com with your order number and, if possible, photographs of the issue and packaging.

We'll investigate and help arrange an appropriate solution, whether that's a replacement or a refund, depending on the circumstances and your legal rights.

If your order hasn't arrived within the estimated delivery window, please get in touch so we can investigate.